Privacy Policy

1. About this document

We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold and disclose your personal information.

"We", "us" and "our" means Print Speak Pty Ltd ABN 14 611 734 519 (PS).

You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.

2. What is personal information?

Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.

3. What personal information do we collect and hold?

We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, call us or otherwise visit our website. The information we collect from you may include your identity and contact details, your history of purchases and use of our products and services and details of enquiries or complaints you make.

We may collect information about how you access, use and interact with the website. This information may include:

• Personal contact information – Any information that would allow us or our customers to personally contact you, such as name, job title, company name, company address, company postal address, telephone number, fax number and email address, transaction history with our customers.
• Account login information – Any information that is required for you to establish a unique account with us, or for us to give you access to your specific account profile.
• Demographic information – Any information that describes your demographic or psychographic characteristics, such as your date of birth, age or age range, gender, geographic location (e.g. postcode, mobile location), favourite products, hobbies, interests, business income, number of employees, industry or other specific information.
• Consumer/customer feedback – Any information that you voluntarily share with us or our customers about your experience in using our or their products and services, including our and their websites and campaigns. (Examples may include unsolicited comments and suggestions, testimonials, or other questions related to PS, our customers and their people, products or services).
• Consumer generated content – Any content that you create and then share with us and our customers, by uploading it to one of our or their websites or applications, including micro sites or Facebook fan pages.
• Social network information – Any information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with us or our customers (Examples may include name, email address, gender and other information you allow to be shared). We may use this information to match information with social network for marketing purposes.
• Payment information – Any information that you use to make a purchase, such as your credit card details (cardholder name, card number, expiration date etc.) or other forms of payment (if such are made available).

We use cookies on the website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.

Why do we collect, hold and use your personal information?

PS may collect and use your personal information for some or all of the following purposes. Please note, not all of the uses below will be relevant for each individual. We collect, hold and use your personal information for:

• Transactional communications — This is where you have a new or existing business relationship with us or our customers and there is a reasonable expectation to receive communications of a commercial nature relating to those transactions including, but not limited to, estimates or quotations, order acknowledgments, alerts or notifications, payment requests and statements
• Marketing communications — This is where you have opted into receiving marketing communications from PS, their customers and associated products and services or there is a reasonable expectation to receive communications of a commercial nature because of the existing relationship between you, your company and PS or a Print Speak customer. We may collect and use your personal information for the following marketing communications:
• General marketing communications — to send you communications such as emails, SMS text messages and postal mailings.
• Customer service — We may collect and use your personal information to provide you with customer service, including responses to your enquiries, complaints and general feedback about our products. Customer service may be provided through various forms of communication, including via email, letter, telephone and online chat features.
• Promotions and competitions — We may collect and use your personal information for promotions, giveaways, competitions, or other similar marketing campaigns. These events typically require the collection and use of your personal information (for eligibility, prize fulfilment etc.). To comply with legal requirements we may publish a limited amount of information (such as name, company name, city of residence) about the winners of the particular promotion. For more information about our promotions, please see the specific terms and conditions applicable to each promotion.
• Website improvement and localisation — We may collect and use your information to improve your experience on our website. This is typically done through automated tracking technologies (such as cookies) that remember certain session information, technical information and website usage information. See the “disabling cookies” section of our Privacy Policy for more information.
• Website user submitted features — We may collect and use your personal information to give you access to upload files, data, artwork, other messages and content as well as testimonials and product or customer service feedback. This typically involves the collection, use and in some instances public display of certain personal information.
• Product fulfilment and eCommerce — We may collect and use your personal information to process and ship your orders, and to inform you about the status of jobs ordered through our customers.
• Internal management purposes — We may collect and use your personal information to improve the service we provide or to otherwise improve our business or the business of our customers.
• Our business functions – We may use third parties, like service providers, agents and contractors to provide support for our business functions (such as transactional and marketing communications, website hosting, and support).

If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.

How do we collect your personal information?

We will collect your personal information directly from you whenever you interact with us in one or more of the following ways:

• PS website and application — Any website or application owned and operated by PS, including printspeak.com and associated sub domains app.printspeak.com, us1.printspeak.com, and mbe.printspeak.com.
• PS mobile website and mobile apps — Any mobile site or application operated by PS or similar smart phone apps that we may develop in the future.
• Hard-copy forms — Including, but not limited to, hard copy registration forms, lead capture forms or competition entry forms that we may collect from individuals via post, in-person or via third parties.
• PS Human Resources — Any personal information that we collect from you by way of job role application and enquiry, either in hard copy or soft copy formats during the application process, over the phone or in person at a face-to-face interview.
• PS Support — Any personal information that we may collect when you interact with our integrated support feature on printspeak.com.

We may collect information from other parties such as:

• Social networking sites — Any personal information that we may collect when you interact with third party social networking features such as “Facebook Like”. These features may be integrated in our sites or applications. If you use these features, we may have the ability to obtain certain information about you.
• Data from third parties — PS collects personal information from our customers about their customers and employees.  We may also obtain personal information about you from other sources such as third party data integrators engaged to provide us with additional information about our Customers’ existing customers, or from third parties who we occasionally partner with to deliver specific campaigns or promotions. PS currently integrates with, but is not limited to:
  • EFI PrintSmith Vision – employee, customer account and contact information and all current and historical business transactions
  • Freshdesk – support thread and customer account and contact information
  • G Suite from Google Cloud – Gapps Email address, all transactional customer account and contact email communications (sent and received), All email attachments, All email labels (only stubs for download, downloads are on-demand) and all calendar entries. This data is used to show customer email history in our product, show / edit / create calendar entries, send email to customers
  • Amazon Web Services Cloud – we share PrintSmith Vision contact information for the purpose of sending email marketing customer account and contact communications and receiving bounce, delivery and complaints alerts and notifications. We share data for the purpose of hosting the Print Speak application
  • Clearbit – we share PrintSmith Vision contact email domains to lookup enrichment data for employee, customer account and contact information
  • Twilio – we share PrintSmith Vision contact information for the purpose of sending marketing customer account and contact mobile communications
  • and Ngrok – data aggregation and loading of data into the Print Speak application

How do we store and hold personal information?

We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.

We take all reasonable technical and organisational measures to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse.

We only keep your personal information for as long as it is reasonably necessary, taking into consideration our need to answer enquiries, provide products and services, etc. This means that we may retain your personal information for a reasonable period after you stop using PS or the Print Speak customers. When the personal information that we collect is no longer required, we destroy or delete it in a secure manner, in accordance with best practice for document and data destruction.

PS will not disclose your personal information to any third party that wishes to use it for direct marketing purposes, unless we have specifically informed you and you have given us specific permission to do this.

Where PS does disclose personal information to a third party, any such third party must at all times provide the same level of security for your personal information as PS does, and, where required are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of PS.

Who do we disclose your personal information to, and why?

We may transfer or disclose your personal information to our related companies.

We may disclose personal information to external service providers so that they may perform services for us or on our behalf.

We may also disclose your personal information to others where:

• we are required or authorised by law to do so;
• you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
• we are otherwise permitted to disclose the information under the Privacy Act.

If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.

Do we disclose personal information to overseas recipients?

Your personal information may be accessed outside of Australia, the United States, and Europe, in any instances where we use cloud-based tools. Our third party software developers may access your personal information in connection with their providing services to us. These developers are currently in the USA, India and Romania but we may use other developers from time to time in other countries.

Do we use your personal information for marketing?

We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by us, our related companies, our other business partners or our service providers.

You can always opt out from receiving marketing communications by following the unsubscribe instructions provided in each such communication and following the prompts. Please note your opt out preferences are specific to the particular Print Speak Customer from which the communication was sent, if your organisation is serviced by multiple Print Speak Customers, you should treat these as separate organisations and opt out accordingly where applicable.

When opting out from receiving marketing communications please include the following in your email to privacy@printspeak.com.au:

• full name
• company name
• Print Speak customer that you would like to opt out of marketing communications
• type of communication to be opted out (print, email or both).

We will action these changes according to your instructions. Please note that your opt-out is individual and we may have multiple contacts within your organisation who will continue to receive marketing communications until which time they opt out. If they wish to do so as individuals, they will need to opt out from the customer/s from which the communication originated.

Access to and correction of your personal information

You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.

There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date, complete, relevant and not misleading.

Please note whilst all care is taken to ensure the correctness of your personal information, each PS customer’s business is independently owned and operated and PS cannot guarantee compliance by all customers with this Privacy Policy, although PS will attempt to require customers to comply.

Complaints

If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action which may be available.

Contact details

If you have any questions, comments, requests or concerns, please contact us at:

Email: privacy@printspeak.com
Mailing Address:
Print Speak Pty Ltd
Attention: Privacy
P.O. Box 648
Milsons Point, NSW 1565

Changes to this policy

From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.

You may obtain a copy of our current policy from our website or by contacting us at the contact details above.

This Privacy Policy was updated in June 2024.